A plumber repairing the kitchen tap in an apartment while the customer watches from the doorway.

The photos are AI-generated; the people in them are fictional.

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Home services (installation, maintenance)

For installers, plumbers, electricians and maintenance: a request from the client, a quote, assigning a technician, and cash collected in the field accounted for.

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For the personAsk for a service Manage your businessSign in: the panel opens by category and role.

The working screen

For the person

Request a service

Published businesses that take requests online: you describe the problem, the address, the zone and when it suits you, add a photo — no account needed. An on-site check gets a request for a quote, not an invented price: the quote (labour, materials and travel separate) is accepted online before the work starts; no deposit, the invoice after the accepted work.

The list is read from the platform (published businesses, no simulators) and shows up to 12 businesses.

Demo data «Try it in the demonstration» opens a simulated chat — an example on demo data, not the real engine: the real request, quote and job live only on the business’s own public page.

What we offer

What the business gets today

Every capability with its real state: «Live» runs on the server today, «Demo» only with sample data or the simulator, «Blocked» waits for the named provider or decision, «Not started» is not built yet.

  • LivePublic request with problem, urgency, zone, skill and time window. A service case is created.
  • LiveEstimate visit with the technician and the vehicle as resources.
  • LiveDispatch checks the skill (422 SKILL_MISSING) and the slot (409 SLOT_UNAVAILABLE).
  • LiveQuote with separate lines: labour, material, travel. It has versions with validity and is accepted from the portal or on the technician’s device.
  • LiveTechnicians see only their assigned jobs. An offline queue holds progress, materials and the checklist.
  • LiveField cash is declared and reconciled by a different person. A complaint from the portal becomes a task.
  • DemoThe public demonstration chat is an example, with a 0 % deposit from the package.
  • BlockedSMS, WhatsApp, online card payment, technician location on a map, travel time from a road source and fiscalisation are not connected.

Emma AI

What Emma does

Emma works in four layers. Answers come from rules and approved information, generation with a language model is off, and every write is a proposal a person confirms.

  • A coordinator in a small service office reading a request on her phone, beside a wall map.

    Receptionist

    From a client’s order (e.g. «plumber») she opens a service request and answers from approved information.

  • A technician taking material from the van shelves, a tablet in hand.

    Business engine

    Reads the client’s quotes and requests. Every form is a proposal; she does not assign a technician herself.

  • A small company owner working on a laptop at the kitchen table, work boots by the door.

    Growth

    Calculates no-shows, completions, rebooking and slot use. A separate measure for accepted quotes and a retention feature do not exist yet.

  • The technician noting the job on a tablet with a stylus in the customer’s living room.

    Control

    Acceptance is bound to a hash and a new version does not inherit it. Technicians see only their assigned jobs. Field cash is reconciled by another person. Audit and approvals are visible on pages.

The problems we solve

  • Phone requests without urgency or zone.
  • A technician assigned without the right skill.
  • A quote that changes without a clear acceptance.
  • Cash collected in the field with no record.

How we grow your capacity

  • More requests handled without more office staff.
  • Fewer wasted trips: skill and time are checked before assigning.
  • A faster quote: online acceptance.
  • Field work without lost data: the offline queue.

These are the ways the platform works, not results measured at customers.

Five steps

From the first message to the report

A customer’s path, each step with its real state.

  1. First message

    The client sends a request with problem, urgency, zone and window; a case is created (live).

    Live
  2. Visit and quote

    A technician is assigned, the quote has separate lines, acceptance is online (live).

    Live
  3. Reminder

    By email (live). SMS and WhatsApp: blocked.

    LiveBlocked
  4. Payment

    Invoice paid by bank, or with declared and reconciled cash (live). Online card: blocked.

    LiveBlocked
  5. Report

    Work, hours and materials from the van (live).

    Live

Illustrative demonstration

The flow

  1. 1
    The customer writes

    I’d like an air-conditioner installed in the bedroom, 3rd floor, no lift.

  2. 2
    Pick the estimate visit

    Wed 08:00–10:00 · Crew A — On-site estimate · 30 min · Thu 14:00–16:00 · Crew B — On-site estimate · 30 min

  3. 3
    Action

    Book the visit

  4. 4
    Next step

    Example: after the visit the quote (labour, materials and travel separate) is approved online, no deposit; the invoice comes from the job completed and accepted by the customer.

The answers of this demonstration are prepared in advance, not produced by a connected model.

Frequently asked questions

The same answers Emma gives, from the platform guide.

Can the customer request a visit online? live

Yes. The public request takes the problem, urgency, zone, skill and time window, and creates a service case.

How is the responsible technician assigned? live

Dispatch checks skill and time: without the right skill the server answers 422, and when the slot is taken 409. The owner is shown on the job.

Do tasks have a deadline and an owner? live

Yes, including tasks created automatically by workflows.

Is there a mobile work-order app? planned

A native app is planned. The web app works on a phone and has an offline queue for progress, materials and the checklist.

Can I keep job photos and contracts? live

Yes, in Documents with role-based access, linked to the job.

How is extra work approved on site? live

With a new quote or version, which the client accepts from the portal or on the technician’s device; acceptance is bound to the hash of the quote.

Does the customer get a real visit notification? awaits provider

By email, yes. SMS and WhatsApp are blocked until a provider is connected.

Does the customer pay through the platform after the job? awaits provider

Not by online card. The invoice is paid by bank or with cash declared in the field and reconciled by another person. Online card payment waits for the owner’s payment provider.

All questions →

Try it or open an account

The demonstration runs on sample data, not on your business. The account opens for free and the panel switches on by category and role.

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