Medical clinic & polyclinic

For the patient

Book a visit / My health

Published clinics that take visits online: the service (the specialty when the clinic splits them), a doctor or «anyone», the day and the time — the one-time code and the confirmation come by email, no account needed. The form asks only name, phone, email and an optional note: no health data. Records and results are never published.

• — · No clinic published yetThe list fills only from real clinics that switched their public visit page on; no name is invented.—
• My healthSign in with the email the clinic has for you: appointments, the reason and plan of completed visits, medications, the next recall and the messages with the clinic — never the diagnosis or the history; the record opens only with your portal consent.→
• Manage your businessSign in: the calendar with doctor and room, the sealed records with per-person grants and 2FA, recalls as tasks.→
• Every category for the person→

The list is read from the platform (published clinics, no simulators) and shows up to 12 clinics.

• In production clinical writes open only with the clinical_records.writes flag after validation.
• The booking code travels by email only: SMS is refused with a reason until the platform has a provider; a patient without email books through reception.
• No clinical document upload, e-prescription or teleconsultation (a later phase); no clinical or legal certification; the AI does not diagnose.

The patient’s questions

Does the patient see the diagnosis?

No. On “My health” the patient sees appointments, the reason and the plan of the completed visit, medications and the recall — the diagnosis and the history stay with the clinic.

What does “Allergies: not recorded” mean?

That nobody has written yet; it is not the absence of allergies. “No known allergies” shows only when the clinician declares it; recorded allergies appear by name at the top of the record.

Does a confirmed appointment mark the visit as done?

No. Booking, confirmation and “Arrived” move only the appointment; the calendar says “Clinical visit: not documented” until the doctor writes the visit linked to the appointment and completes it.

Does the booking code come by SMS?

Not yet: the platform has no SMS provider, so the public page refuses the SMS channel with a reason and the code travels by email; a patient without email books through reception.

Every question of the category

Demo data «Try it in the demonstration» opens a simulated chat — an example on demo data, not the real engine: a real visit is booked only on the clinic’s public page.

1. 1
   First message

   The patient books on the clinic page; the form asks for no health data (live).

   Live
2. 2
   Booking

   An email code and confirmation by reception; arrival moves the appointment, not the visit (live). SMS: blocked.

   LiveBlocked
3. 3
   Reminder

   The appointment reminder by email; the recall becomes a task for reception after the completed visit, with a notice in «Shëndeti im» (My health) (live). SMS and push: blocked.

   LiveBlocked
4. 4
   Payment

   Bank or cash at the desk (live). Card: blocked.

   LiveBlocked
5. 5
   Report

   Clinic reports (live). Clinical writes in production: blocked until the environment is validated.

   LiveBlocked

Illustrative demonstration

The flow

1. 1
   The customer writes

   I’d like a first visit with the cardiologist this week, mornings if possible.

2. 2
   Pick the visit

   Thu 08:30 · Dr. Meta · Room 1 — First visit · 30 min · Thu 09:30 · Dr. Meta · Room 1 — First visit · 30 min

3. 3
   Action

   Book the visit

4. 4
   Next step

   At the end of the visit the doctor writes the visit into the record (reason, findings, plan, recall date) linked to the appointment; the patient sees on “My health” the reason, the plan, the medications and the recall — never the diagnosis.

The answers of this demonstration are prepared in advance, not produced by a connected model.