Categories
Hotel & accommodation
Rooms, guests and pre/post-stay communication.
The concrete problem
- Requests arrive by email, phone and portals with no single place.
- Guests do not receive arrival instructions.
- Reviews and return are not followed up.
The working screen
| Room 12 | Check-in 14:00 | Instructions sent |
| Room 7 | Stay 3 nights | Confirmed |
| Room 3 | New request (email) | To answer |
| After departure | Review request | Scheduled |
What the business gets
- A shared inbox for requests from every channel.
- Approved pre-arrival and post-departure messages.
- Guest profile with preferences and history.
- A simple occupancy and revenue report.
What must be connected
- The reservations email
- WhatsApp/SMS channel
- OTA connection when offered (a separate decision)
Modules
BookingCustomersCommunicationReports