A receptionist smiling at a traveller with a bag at the desk of a small stone-walled hotel.

The photos are AI-generated; the people in them are fictional.

Hotels

Hotel & accommodation

For small and mid-size hotels: rooms, rates, stays, the guest’s bill and housekeeping in one place, with public booking.

The working screen

For the person

Stay request or reservation

Published hotels that take reservations online: the dates, adults and children, the room type with its priced nights, the city tax and the cancellation terms before you reserve — the room is held for a few minutes, the confirmation comes by email, payment is at the hotel.

The list is read from the platform (published hotels, no simulators) and shows up to 12 hotels.

Demo data «Try it in the demonstration» opens a simulated chat (Demo), not the real engine: a real reservation is made only on the hotel’s own public page.

What we offer

What the business gets today

Every capability with its real state: «Live» runs on the server today, «Demo» only with sample data or the simulator, «Blocked» waits for the named provider or decision, «Not started» is not built yet.

  • LiveRoom types, rooms, rate plans and a rate calendar.
  • LiveStay reserve, modify and cancel; maintenance room blocks; a public page with availability.
  • LiveCheck-in with the guest’s document as evidence. Check-out with an approval.
  • LiveGuest folio: charges are added without duplication and each night keeps its own rate.
  • LiveHousekeeping: tasks and room state are kept separate from occupancy.
  • LiveNight audit, which rolls the business date.
  • DemoThe link to sales channels (OTA) works only with a simulator.
  • BlockedCard payments, deposits, fiscal invoices and WhatsApp confirmations are blocked.
  • Not startedBooking.com and the other real sales channels have not started.

Emma AI

What Emma does

Emma works in four layers. Answers come from rules and approved information, generation with a language model is off, and every write is a proposal a person confirms.

  • A hotel receptionist reading a chat on her phone beside the key rack, the sea visible through the door.

    Receptionist

    Answers guests from approved information; unanswered questions go to reception. She proposes a room hold and the guest form, which a person executes.

  • A housekeeper in a hotel corridor with a tablet showing the room list, beside a linen cart.

    Business engine

    Picks, changes and previews a stay as a proposal; she does not change a reservation herself. Reading the day’s stays is not yet wired for hotels.

  • A hotel owner studying the room calendar on a laptop.

    Growth

    Flags empty room nights. Rebooking and reactivation are generic over bookings; a hotel-specific win-back does not exist yet.

  • A night receptionist at the desk, beside a lamp and a monitor with the day’s dashboard.

    Control

    Night audit and folio lock before check-out, with an approval identifier. The housekeeper holds only hotel read and housekeeping. Audit, approvals and integration health are visible on pages.

The problems we solve

  • Availability scattered across notebooks and phones.
  • Guest bills that are forgotten or duplicated at check-out.
  • Clean rooms and occupied rooms mixed up at reception.
  • A business date that is not closed every night.

How we grow your capacity

  • More direct bookings from the public page with availability.
  • A lighter reception: check-in with a document, charges on the folio, check-out with one bill.
  • Fewer mistakes: the rate is kept for each night on the folio.
  • Faster cleaning: a task for each room that is vacated.

These are the ways the platform works, not results measured at customers.

Five steps

From the first message to the report

A customer’s path, each step with its real state.

  1. First message

    The guest checks availability on the hotel page or writes to Emma (live).

    Live
  2. Booking

    With email confirmation (live). WhatsApp confirmation: blocked. Reservations from OTAs are entered by hand.

    LiveBlocked
  3. Before arrival

    The confirmation arrives by email with the guest’s link (live). A separate reminder before arrival has not been proven for hotels; WhatsApp: blocked.

    LiveBlocked
  4. Payment

    Charges on the folio and an invoice draft from the folio, paid at the hotel (live). Card, deposit and fiscal invoice: blocked.

    LiveBlocked
  5. Report

    Night audit and room status (live).

    Live

Illustrative demonstration

The flow

  1. 1
    The customer writes

    Do you have a double room from 12 to 15 October? Two adults.

  2. 2
    Pick the room

    Room 7 · Standard — 3 nights · courtyard view · Room 12 · With balcony — 3 nights · sea view

  3. 3
    Action

    Send the offer

  4. 4
    Next step

    When the guest confirms, the booking blocks the room in the calendar; the occupancy report updates itself.

The answers of this demonstration are prepared in advance, not produced by a connected model.

Frequently asked questions

The same answers Emma gives, from the platform guide.

Is this a full hotel PMS? live

Yes for small and mid-size hotels: rooms, rates, stays, folio, housekeeping, night audit (Step 16).

Do Booking.com or Airbnb sync? planned

Not yet with real channels. The channel port works only with a simulator; the real link has not started and needs a partner contract. Reservations from channels are entered by hand.

What is the calendar for? live

The availability grid by room and night with an instant quote; the general calendar stays for rooms-for-events and services.

Can the AI answer guest questions? live

Yes, from approved information with a source; questions without a source go to reception.

Are real WhatsApp confirmations sent? awaits provider

No. WhatsApp is blocked until the hotel connects its own channel. The confirmation is sent by email, with the guest’s link.

How is reception work organised? live

Today’s arrivals/departures, in-house, the housekeeping board, tasks and the Inbox.

Can I keep guest documents? live

Yes, as classified documents; guest evidence stays a document reference, not a loose copy.

Are nights and rates calculated automatically? live

Yes, the stay price from the rate plan and calendar, with a snapshot per night on the folio.

Can guests pay by card at the hotel, and is a fiscal invoice issued? awaits provider

Not yet. Card and deposits are blocked; payment is made at the hotel. An invoice draft is made from the folio, but the fiscal number waits for the easyPos connection.

How is housekeeping organised? live

Housekeeping has its own tasks and states, separate from room occupancy. The housekeeper sees only hotel data and housekeeping.

All questions →

Try it or open an account

The demonstration runs on sample data, not on your business. The account opens for free and the panel switches on by category and role.